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We want you to be confident with your purchase. Each used saddle comes with a 5-day trial period. Saddles are not guaranteed by FUS beyond those 5 days, but manufacturers warranties might apply.
You may check out online with any major credit card, PayPal, check or money order. Every saddle you check out online will be considered a trial unless you are outside North America and you may try up to three at once. If you are paying by PayPal or check, we will collect a deposit from you for the full price of the saddle plus shipping. For credit cards, we put an authorization on your card. This is a temporary hold that affects your available credit while you are trying the saddle, but does not affect your actual balance unless the sale is finalized. With a debit card, we still place an authorization but it does actually tie up those funds. For both credit and debit cards we process shipping as a separate transaction, not an authorization but a charge that is automatically final.
From the day of delivery you have five days to ride in and evaluate the used saddle. If you decide the saddle is not right for you and your horse, or if for any reason you are dissatisfied, you may send the saddle back to us within those five days in the same condition as it was received. Your only financial responsibility is ultimately the cost of shipping both ways.
- When you are trying one of our saddles, please take care to wear breeches. Jeans put more wear than necessary on fine leather. Please wear short boots and no chaps or half chaps.
- Please use a clean pad under the saddle to prevent sweat marks.
- Please do not apply any leather products (cleaners or conditioners) until you have decided to keep the saddle.
- Save the original shipping carton and original packing materials. Please inspect the box for damage it may have incurred on its way to you. If you need to make a return, please be sure the box has remained sturdy enough for a second shipping, and pack the saddle exactly as it was when you received it. Use plenty of tape to secure the package.
- You must notify us before the end of your trial period if you plan to return the saddle. If we do not hear from you within the 5-day period a saddle is considered sold.
- All returns must be insured and shipped by either US Postal Service Priority Mail, FedEx Ground, or UPS Ground, and are the buyer's responsibility until I have them safely back in the original condition they left FUS in.
- At your option we can email you a printable, prepaid FedEx label for return shipping. The cost of return shipping by this method will be equal to your initial shipping cost if you chose FedEx, and will be deducted from your refund. You will only need to print the pdf label, apply it to the box, and drop it off at a FedEx Ground drop off point such as a FedEx Kinkos store. Depending on your location, this might be the easiest and the least expensive way for you to send it back. Check to be sure there is a FedEx Ground drop off location in your area.
- Upon receipt of the returned saddle, your refund or cancellation of the hold on the funds will typically be initiated within 48 hours, but in special circumstances may take longer. If you used a credit card, the authorization will simply be voided. If you paid by PayPal, the amount will be refunded to your PayPal account. If you sent a check or cashier's check you will receive a check in return for the refund. Refunds may take a few business days to clear after submittal.
- Any damage to the saddle will result in a fine or refusal of return, depending on the extent, at the discretion of Fine Used Saddles. Examples of damage include but are not limited to scratches, stains, dings, excessive wear, torn leather or a broken tree. As long as you are careful you should have no problems. Keep trial saddles at home inside, and away from critter claws!
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